The 8 Problem Types

The core of this new model for problem solving came in the discovery of a surprisingly small set of problem types. After reviewing decades of client engagements, we realized that problems are not infinitely unique; they cluster around a limited set of types.

The consequence of identifying the dominant type(s) is

• a definition of the essential nature of the situation
• clarification of the best roles for the executive sponsor, the individual contributors involved, and any neutral facilitator.
• an outline of the solution required
• a skeletal statement of the best process to use in addressing the problem.

Although there is a classic model of problem solving that is widely accepted, it turns out to be useful for only one or two problem types, marginal for most others, and counterproductive for a few types.

It would be nice if the world were so orderly that each problem would hold one and only one type, but we are not that lucky. Complex problems will often reflect two or more problem types.

Even in these more complex cases, however, there is almost always one problem type that provides the best entry. That is, there is one problem type that structures the most effective initial intervention. After some progress has been made with that understanding, it is then possible to shift the group's frame to a second problem type.

There is no smooth way to wade into 8 different problem type definitions, so I am going to give you several ways to get your feet wet. (On the other side of all of these options, you will find detailed notes on each problem type, as well as a downloadable file with even more material on how to handle that type most successfully.)

One strategy is to explore the clusters among the 8 types before diving into the detail; I consider this the easiest way in. There are also links to additional detail on each type.

If you learn best by examples, there is a page of short definitions paired with lots of examples.

If you just want the 8 definitions without all the foreplay, you are welcome to dig right in.