Four Paths

1. You might be curious about the 8 problem types and how they change our view of problem solving, or
2. You might be a leader looking to enhance the level of problem solving in your organization, or
3. You might be curious how this new model might improve your understanding of some of the common challenges faced in business, or
4. With no particular situation in mind, you might be curious about the process of problem solving in general.

Feel free to come back to this point and take a different route later. If you find this material useful, there is more information on programs and services available. There is also a modest program of research on problem solving that you might find interesting. You can participate, or simply write for the results.

If you are only interested in some help dealing with a particular problem, there is a "cheat sheet" that will guide you through some likely aids. Just use your brower's BACK button to return to that page.

Show me the 8 problem types.

I want better problem solving within my organization.

I'm curious about classic organizational challenges.

I'm interested in the process of problem solving in general.

• The notion of "types" of problems
• How each type structures the problem solving process
• The shape of a solution for each type

• The key executive activities prior to problem solving efforts
• How to exercise oversight without micro managing
• How to empower staff teams without losing control over outcomes

• Visioning
• Strategic Planning
• Project Management
• Portfolio Management
• Enterprise wide data system implementation
• Performance Evaluations

• The 3 phases of sound problem solving
• The decisions that separate the 3 phases
• The cyclical nature of good problem solving