Site Map

These pages outline the basic problem solving process, independent of any particular problem. The first two phases are typically the responsibility of leadership, while the TAMING phase is the one we usually focus on as traditional problem solving.

The section on leadership provides more context for the unique role of executives in supporting a robust problem solving process.

Many of the pages here have more detailed information. For several steps in the process, there is an associated dramatic script showing how it might look in a typical business interaction.

These are the basic eight problem types that form the conceptual core of this site. We believe that every problem can be characterized as 1-3 types; even when there are multiple layers, usually one problem type will be the best framework for addressing the problem.

Each type has an associated PDF file which you can view or print. The file contains detailed suggestions for how to manage the process of problem solving for that particular type.

These pages explore the new understanding of leadership required for robust problem solving as an organizational capability.

The model actually resolves numerous complaints leaders have about how they direct the company.

The Check Up helps you assess the current practice of problem solving in your organization. The Readiness Check gives leaders a foretaste of what would be required of them.

This section decomposes some typical business challenges into their component problem types.

These activities all turn out to be combinations of different problem types, which explains why they are often so difficult. People are caught in trying to do things that are dramatically different while believing they are somehow part of the same activity.